Refund policy

Art. 7 Right of Withdrawal

7.1 We invite you to carefully read this article, which regulates the right of withdrawal.

 

7.2 The right of withdrawal is the Consumer's right to dissolve the purchase contract without being obliged to provide a reason. If you have purchased as a Professional, the right of withdrawal does not apply, except in the case of an agreement with the Seller. Any exceptions to the right of withdrawal are set out in this Article 7. If there are no exceptions to the right of withdrawal, this Article 7 applies in full. The Site sells sealed goods that are not suitable for return for hygiene or health protection reasons. If these Goods have been opened after delivery, you lose your right of withdrawal. Therefore, the following rules on the right of withdrawal do not apply. The Products sold on the Site are at risk of deterioration or rapid expiry. For this reason, the rules on the right of withdrawal do not apply, since otherwise the Seller would be unable to resell Products that are no longer usable by buyers.

 

7.3 If you have the status of Consumer (and in the case (where no exceptions to this effect provided for in this article apply) You have the right to withdraw from the purchase contract for the Product without having to provide any reason and without having to bear any costs other than those provided for in this article within the term of fourteen calendar days (Withdrawal Period). The Withdrawal Period expires after 14 days:

 

  • in the case of an order relating to a single Product, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the Products;

     

  • in the case of a Multiple Order with separate deliveries, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last Product; o

     

  • in the case of an order relating to the delivery of a Product consisting of multiple lots or pieces, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last lot or piece data-turn-source-index="27" class="superscript">zzo.

     

7.4 To exercise the right of withdrawal, the Consumer can use the specific digital interface on the Site, which can be activated via the explicit function/button containing the wording «withdraw from the contract here» (or «click here to return»). Once the guided procedure has been completed and the final confirmation has been sent, the Consumer will receive an automatic confirmation receipt electronically and without delay containing the text of the declaration, the date and time of transmission. The Consumer reserves the right to inform the Seller before the expiry of the Withdrawal Period by sending a written communication to the contact details indicated in the Introduction. The communication is considered validly sent if sent before the expiration of the Withdrawal Period.

 

7.5 Unless otherwise agreed, The direct costs of returning the Products are borne by the Consumer, as is the responsibility for their transportation. In the event of exercising the right of withdrawal, the Product must be delivered to the Seller's premises, or to a different address communicated by the Seller.

 

7.6 If the withdrawal is applicable, the Seller will refund the Total Amount Due, including the costs of delivery, if applicable, without undue delay and in any case no later than 14 calendar days from the day on which the Seller was informed of the decision to withdraw from the contract. The refund will be made using the same payment instrument used for the initial transaction, unless otherwise agreed between you and the Seller. In the event that the Products were shipped using a carrier chosen by the Consumer and at the Consumer's expense, the Seller may withhold the refund until receipt of the Products or until the Consumer demonstrates that he or she has returned the Products, if earlier.

 

7.7 The Consumer is liable for any diminished value of the goods resulting from the handling of the Product other than that necessary to establish the nature, characteristics and functioning of the Product. The Product must in any case be stored, handled and inspected with normal diligence and returned intact, complete in all its parts and free from signs of wear or dirt. In the event that the package (intended as the original packaging of the product) has been opened, the Consumer is required to first consult the Seller's Customer Service in order to obtain formal feedback on the condition of the packaging and on the return management methods, without prejudice to the provisions of point 7.2 for sealed or perishable products. The withdrawal applies to the Product in its entirety; Therefore, it cannot be exercised in relation to parts and/or accessories of the Product.

 

7.8 In the event that the Product for which the right of withdrawal has been exercised has suffered a decrease in value resulting from manipulation of the goods other than that necessary to establish the nature, characteristics and functioning of the Product, the Seller reserves the right to deduct from the refund amount an amount equal to this decrease in value. The Seller will communicate this circumstance and the resulting reduced refund amount, providing, in the event that the refund has already been made, the bank details for the payment of the amount owed by the user due to the decrease in value of the Product. If the right of withdrawal is not exercised in accordance with the applicable law, it will not result in termination of the contract and, consequently, will not entitle you to any refund.

 

7.9 This article regulates a very important area relating to return costs in the event of withdrawal. In cases where – based on the characteristics of the Products sold on the Site (e.g., opened goods that are non-returnable for hygiene reasons or subject to rapid deterioration) – the right of withdrawal is excluded by law, there is no obligation to reimburse shipping costs. The Products must be returned to the address indicated in the "Seller's Details" section in the Introduction or to the address communicated from time to time by the Seller.

7.10 Without prejudice to the right of withdrawal via digital interface or written communication, where applicable, and the rights provided by the legal guarantee of conformity, the customer may always request a replacement of the Product. The Seller has the sole right to accept this request. The costs of returning the returned Product and those for shipping the new Product will be borne by the customer, unless otherwise agreed with the Seller. Regardless of the legislation in force in the destination countries, the right of withdrawal and its possible exclusion will be governed by the provisions of the previous articles, also with reference to customers residing in non-EU countries.