FAQ
General
Why choose ZIG?
For over 60 years, we have been selecting high-quality nuts and seeds.
Experience, attention to raw materials, and fast, reliable service: this is how we work every day.
I have a general question. Where can I write?
If you have any questions, you can write to us using the contact form. We'll get back to you as soon as possible.
My favorite ZIG product isn't available. When will it be back?
Some products are seasonal. They may not always be available. We work to replenish stock as quickly as possible, but it's not always up to us.
Where can I find detailed product information?
On each product page, you'll find everything: origin, ingredients, allergens, and nutritional information. The "Nutritional Information" and "Additional Information" sections are the ones to look at.
What are the average prices for quality dried fruit online?
They depend on the origin and rarity of the raw material. At ZIG, we strive to maintain a high quality-price ratio, with regular offers and free shipping over €80.
Are the prices VAT included?
Yes, all prices include VAT, unless otherwise indicated.
Orders
How can I order on Zigitalia.it?
It's simple:
- Choose the product and add it to your cart
- Log in or register
- Select your payment method
Can I change or cancel an order?
Orders are processed immediately. For changes or cancellations, please contact us as soon as possible.
Is it possible to receive an invoice?
Yes. You can enter your information during the order process or contact customer service.
Do you have discounts for quantities or companies?
Yes. There's a dedicated platform for professional purchases. Go to the business area.
Product
Where does Zig dried fruit come from?
We select raw materials from different areas of the world, chosen to guarantee taste, freshness, and quality.
How do you guarantee quality?
We control every stage: from selection to packaging. High standards, fresh products, and a traceable supply chain.
Do dried fruit and nuts have an expiration date?
Yes, you can find the date on the package. To store it best: store in a cool, dry place away from light. Always close the container tightly after use.
Are your products suitable for raw food diets?
We cannot always guarantee this, especially for processed or dried products.
Where can I find the nutritional values?
On the product page, in the "Nutritional values per 100g" section.
Are they suitable for those with allergies or intolerances?
Information on allergens and possible contamination is on the product information sheets. If in doubt, consult your doctor.
Are there large or convenience packs?
Yes. We offer various formats, including bulk packs and the Big Zig / Ho.Re.Ca. line. Designed for those who want to save money without sacrificing quality.
How to store dried fruit after purchase?
Cool, dry place, away from light.
After opening: best consumed within 2-3 months.
You can also freeze it without losing quality.
Is ZIG dried fruit natural, roasted, or salted?
The base is natural, to maintain all the properties.
We also have roasted and salted lines, always indicated on the label.
Does it contain preservatives or sulfur dioxide?
Most products are preservative-free.
For some dried fruits, we use minimal quantities, in compliance with regulations.
Always check the "Ingredients" section.
Shipping
What are the shipping times and costs?
In Italy:
- €5.90
- Free over €80
- Shipping Monday to Friday (GLS or SDA)
- Delivery in 2–3 business days
Orders after 9:00 am or on holidays are shipped the next business day.
During promotions or peak periods, there may be small delays.
In Europe:
We ship to several countries with UPS.
Times and costs vary depending on the destination.
Where is my order?
You can track your shipment with the tracking code.
If that doesn't work, contact us and we'll help you.
Can I use a different address for shipping and billing?
Yes, you can enter both when ordering.
Will I receive an order confirmation?
Yes, via email with tracking.
Also check your spam folder.
How long does delivery take?
2–3 business days.
Variations may occur during peak periods.
What to do if my order doesn't arrive?
Contact us with your order number.
We'll check right away.
Damaged or incorrect product?
Write to us immediately with:
- order number
- photo (front and back of pack with batch and expiration date visible)
We will assist you in resolving the issue.
Quality not satisfactory?
It can happen, although rarely.
Write to us with details and photos: we will check and intervene.
Incomplete or incorrect order?
It can happen. Write to us via form and we'll fix it.
What happens if the courier can't find me?
Make a second attempt. Then the package goes into storage.
Contact us to unblock the delivery.
Payments
Accepted methods
Card (Stripe)
PayPal
Satispay
Are they sure?
Yes, all payments are encrypted and secure.
Where do I enter a discount code?
In the cart, dedicated field at the bottom left.
Returns and Refunds
How do I return a product?
Contact us with your order number and details.
We'll guide you.
When can I get a refund?
If the product is intact, unused, and in its original packaging.
Privacy and Cookies
How do you use my data?
Only to manage orders and improve the experience.
Always in compliance with the GDPR.
Do you use cookies?
Yes, to improve navigation and personalize content.
You can manage them from your browser.
Profiling: what does it mean?
With your consent, we analyze your preferences to show you more relevant content.
Without consent, no personalized communications.
Marketing: How do you use data?
Only with consent, to send offers and newsletters.
Health, Wellness, and Nutrition
What are the benefits of dried fruit?
Natural energy, good fats, proteins, and fiber.
Supports concentration and cardiovascular well-being.
High cholesterol: which one to choose?
Walnuts, almonds, and pistachios help reduce LDL cholesterol thanks to their high content of unsaturated fats and phytosterols.
Diabetes: can it be consumed?
Yes, nuts have a low glycemic index and help limit sugar spikes after meals.
It's best to avoid dehydrated or sugary versions.
Which dried fruit should you choose when dieting or trying to lose weight?
Almonds and walnuts are excellent for those who want to lose weight: thanks to their high fiber and protein content, they increase the feeling of satiety and reduce emotional hunger if consumed in the recommended dose of about 30g per day.
Can you eat with irritable bowel syndrome or reflux?
It's best to eat peeled fruit in small quantities to aid digestion.
Are there any sports or wellness mixes?
Yes, some mixes and the Fruits & Nuts line are designed to offer the right balance of good fats, fiber, and protein, to ensure energy and recovery.
Which dried fruit contains the most iron?
Pistachios, cashews, almonds.
It's best to combine them with a source of vitamin C, such as freshly squeezed orange juice or lemon juice.
Which dried fruit has the most protein?
Pine nuts, peanuts, and almonds. They are an excellent choice for athletes and those following vegetarian or vegan diets.
Are there any contraindications to consuming dried fruit?
Dried fruit is very high in energy, so it should be consumed in moderation (about 30g per day) to avoid excess calories. Caution is advised if you have specific allergies.
Is eating dried fruit before bed good for you?
Yes, walnuts and almonds contain melatonin and magnesium, which can promote muscle relaxation and improve sleep quality.
Which dried fruits are suitable for high blood pressure?
Natural (unsalted) almonds and pistachios are rich in potassium and magnesium, minerals that help regulate blood pressure and promote the elasticity of blood vessels.
What are the benefits of dried fruit for breakfast?
Eating dried fruit for breakfast provides slow-release energy thanks to good fats (omega-3 and omega-6) and fiber. Zig Mixes are balanced to accompany yogurt or cereal, ensuring satiety and essential nutrients throughout the day.
Cooking and Tips
How to use dried fruit in desserts?
Chopped for crunchiness or floured for dough.
Pine nuts and almonds are ideal for biscuits and tarts.
Is it possible to make nut bars at home?
Of course! By combining our nut mixes with honey or melted dark chocolate, you can create healthy, preservative-free energy bars that are perfect for sports or as a snack for children.
Why do my bars become gummy after 2 days?
It's hygroscopy's fault. The sugars in honey attract moisture from the air. Solution: Wrap the bars individually in parchment paper or plastic wrap as soon as they reach room temperature.
Should I use a fan-assisted or conventional oven to cook the bars?
Fan-assisted is preferable for initial toasting (evenness), but static is better if you need to dry bars with dates to prevent the surface from drying too quickly compared to the core.
How do you prepare praline dried fruit?
Praline dried fruit is made by caramelizing almonds or hazelnuts with water and sugar in a pan until they become crunchy.
